Privacy policy

LimsPulse is a laboratory information management system made by Dezen Technology Solutions Pvt. Ltd.(“we”, “us”), Sy. No:40, Flat No:402, SIRISAMPADHA ARCADE I, Plot no:18-21, behind Union Bank of India, Khajaguda, Hyderabad, Telangana 500104, India. We decide how personal data collected on this website is used, which makes us its data fiduciary under India’s Digital Personal Data Protection Act, 2023 and its controller under the GDPR for visitors from the European Union or United Kingdom.

This policy covers limspulse.com, including the Lab Explorer. We keep it short and only describe what the site actually does.

• Enquiries you send us. When you use the contact form: your name, work email, phone number, company, role, the modules you are interested in and your message. Reports of content corrections are handled the same way.
• Spam protection. Google reCAPTCHA checks that the contact form is used by a person. To do that, Google receives technical details such as your IP address, browser and how you interact with the page.
• Usage analytics, only if you accept. Google Analytics tells us which pages are visited, how visitors arrive, roughly where they are (country and city), the device and browser used, and actions such as searches, calculator use or a submitted enquiry. We never send your name, email, phone or message to Google Analytics.
• Server logs. Like every website, our server records each request: IP address, the page requested, time, browser and the referring page. We use these for security and to fix problems.
• Things we do not collect. The lab calculators and the Lab Explorer search run entirely in your browser, so the values and search terms you type are not sent to us (we only record that a calculator was used, or the search term, if you accept analytics). The site needs no account or sign-up.

• To reply to your enquiry, arrange a demo and discuss LimsPulse with you. This is the reason you contacted us, and you provide the details voluntarily.
• To understand which pages and tools are useful, so we can improve them. This happens only with your consent.
• To keep the website secure, prevent spam and abuse, and fix errors.
• To meet legal obligations, for example tax and accounting records once you become a customer.

We do not sell your personal data, and we do not use it for automated decisions about you.

Analytics cookies are off until you choose “Accept” in the cookie banner. If you choose “Reject” they are never set, and Google receives only anonymous, cookieless signals that cannot identify you. Necessary items are always used because the site cannot work properly without them.

You can change your choice at any time: Cookie settings. You can also delete cookies in your browser settings.

We share personal data only with service providers that help us run this website, and only for the purposes above:

• Our hosting provider, which runs the website servers in India.
• Our email delivery provider, which delivers your enquiry to our team.
• Google, for reCAPTCHA, Google Analytics and Google Tag Manager. Google’s use of this data is described in its privacy policy.

Enquiries are handled by the LimsPulse team at Dezen Technology Solutions Pvt. Ltd. We may also disclose data where the law requires it, or to protect our rights and the safety of others.

If you click a WhatsApp, LinkedIn, X or Facebook link, you leave our site and that service’s own privacy policy applies.

Our website runs in India. Some service providers, including Google and our email delivery provider, may process data in other countries. Where that happens, we rely on their contractual safeguards, such as standard contractual clauses for data from the European Union or United Kingdom.

• Enquiries: for as long as we are in discussion or working with you, and then for up to 3 years after our last contact, unless the law requires us to keep them longer.
• Google Analytics data: 14 months, after which Google deletes it.
• Server logs: up to 90 days.
• Your cookie choice: until you change it or clear your browser storage.

You can ask us to:

• confirm whether we hold personal data about you and give you a summary of it;
• correct, complete or update it;
• erase it, where we no longer need it or the law allows;
• withdraw your consent at any time, for example to analytics, without affecting earlier processing;
• name another person to exercise these rights for you if you die or become unable to (India).

If you are in the European Union or United Kingdom, you may also object to or restrict our use of your data, ask for it in a portable format, and complain to your local data protection authority.

To exercise any right, write to us using the details below. We will reply within 10 working days. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

The site is served only over encrypted HTTPS connections. Access to enquiries is limited to the staff who need it, and our service providers are bound to protect the data they process for us. No system is completely secure, but we act promptly if something goes wrong and will notify you and the authorities where the law requires.

This website is meant for laboratory professionals. It is not directed at children, and we do not knowingly collect personal data from anyone under 18.

This policy covers the public website only. Data that customers store in the LimsPulse application is governed by each customer’s agreement with us, under which the customer decides how that data is used.

We will update this page when our practices change and show the date of the latest version at the top. For significant changes we will also show a notice on the site.

For any privacy question or request, contact us by:

• Email: Email us
• The contact form
• Phone: +91 98663 05118 / +91 82478 34428
• Post: Dezen Technology Solutions Pvt. Ltd., Sy. No:40, Flat No:402, SIRISAMPADHA ARCADE I, Plot no:18-21, behind Union Bank of India, Khajaguda, Hyderabad, Telangana 500104, India